Uninstalling CyberPatrol Version 4.x

 

 

Follow the Directions Carefully

Important Information:

CyberPatrol is a security program and failure to uninstall the program as directed below will result in lost Internet access. To remove the program you must use the Uninstall option within the CyberPatrol program. Please do not attempt to delete files you consider are associated with CyberPatrol. If you experience difficulties with uninstalling, please contact the CyberPatrol Technical Support team.

Version 4.x

Important Information for customers running CyberPatrol Version 4.x.

CyberPatrol version 4.x is no longer a supported product so if you have this version you will be required to upgrade to the latest version of CyberPatrol. The Technical Support Team will provide directions to uninstall this version but will not offer any other support information.

We have provided uninstall directions that can be used with or without the headquarters password. If these options do not resolve your problem please contact our Technical Support Team.

 

Uninstalling Version 4.x

We find that in many cases the person that who installed this version of CyberPatrol, did not set a password. If you know this to be the case, leave the Password field blank and click OK.

With version 4 you should see a CyberPatrol icon next to your Start menu button.

  1. Right-click on this icon then select Uninstall CyberPatrol from the pop-up menu.
  2. Click OK at the first window which states 'Please make sure that all winsock applications are closed."
  3. At the 'Access checkpoint" leave the window in the Headquarters password screen blank and click the Validate Password button.

If this does not work:

  1. Set the date on the computer to 03/20/02.
  2. Enter the password 335923 into the Headquarters password screen.
  3. Click the yellow badge symbol in the lower right of the password screen. The center of the badge will change.
  4. Click Validate Password.
  5. Click OK at the next window which should be a warning stating "Warning: all password and registration information will be lost."
  6. The next window should be the Uninstall Selection window. Click Automatic.
  7. Restart your computer to make sure that the removal is complete.

If the removal of CyberPatrol is unsuccessful this could be because you have accidentally deleted files that are required by CyberPatrol.

What to do if you have tried to uninstall CyberPatrol by deleting files that are required by the product.

If this process has not resulted in the removal of CyberPatrol from your computer you will need to contact our Technical Support Team.

To reinstall CyberPatrol, download the latest version - do not reinstall version 4 as this version is no longer supported. If you have any subscription remaining, contact our Customer Service team, They will issue you with a replacement code to register the new software.